Terms of Service

Last Updated: 2 June 2026

1. Agreement to Terms

By accessing or using Forq ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent's or guardian's permission to use the Service.

2. Description of Service

Forq is a business management application that provides tools for managing stores, products, staffing, accounting integrations, and business insights. The Service includes:

  • Multi-store management and organization
  • Product catalog management
  • Staffing and labor management
  • Integration with POS systems (Square, Kounta)
  • Integration with accounting software (Xero)
  • Business analytics and insights
  • Mobile and web access

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We do not guarantee that the Service will be available at all times or that it will be error-free.

3. User Accounts

3.1 Account Creation

To use Forq, you must create an account by providing a valid email address and creating a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Use a strong, unique password
  • Not share your account credentials with others

3.3 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit any malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Use the Service for any illegal or unauthorized purpose
  • Impersonate any person or entity
  • Collect or harvest information about other users
  • Use automated systems to access the Service without permission

4. Acceptable Use

You agree to use Forq only for lawful purposes and in accordance with these Terms. You are responsible for all content and data you upload, store, or transmit through the Service.

You represent and warrant that:

  • You have the right to use and share any content you provide
  • Your use of the Service does not violate any third-party rights
  • All information you provide is accurate and current
  • You will comply with all applicable laws and regulations

5. Payment Terms

Certain features of the Service may require payment. If you choose to subscribe to a paid plan:

  • Billing: You will be billed in advance on a recurring basis (monthly or annually) as selected
  • Payment: Payments are processed securely through Stripe. You agree to provide valid payment information
  • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
  • Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period
  • Refunds: Refund policies are as stated at the time of purchase. Contact support for refund requests
  • Price Changes: We reserve the right to modify subscription prices. Existing subscribers will be notified of price changes

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Forq and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you upload or create using the Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service.

You may not copy, modify, distribute, sell, or lease any part of the Service or included software, nor may you reverse engineer or attempt to extract the source code of the Service.

7. Third-Party Services and Integrations

The Service may integrate with third-party services (e.g., Square, Kounta, Xero, Stripe). Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

You are responsible for maintaining valid credentials and authorizations for any third-party services you connect to Forq.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FORQ AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not guarantee the accuracy, completeness, or usefulness of any information on the Service.

9. Indemnification

You agree to defend, indemnify, and hold harmless Forq and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. You may delete your account at any time through the Service settings. Upon account deletion, your data will be deleted in accordance with our Privacy Policy, subject to any legal retention requirements.

All provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Australia.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service and may delete your account.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: hello@forq.au
  • Support: Visit our Support Page

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