Support & Help

We're here to help you get the most out of Forq

Contact Support

Email Support

Email us at: hello@forq.au

Response time: Within 24-48 hours

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM AEST

Weekend: Limited support available

Frequently Asked Questions

You can reset your password from the login screen by tapping "Forgot Password". Enter your email address and you'll receive a password reset link. If you don't receive the email, check your spam folder or contact support.

Navigate to Store Settings in the app and tap "Add Store". You'll need to provide store details and connect your POS system if applicable. For POS integrations, go to the Integrations section to set up Square or Kounta.

Go to Settings > Notification Settings and toggle Push Notifications on. Make sure notifications are enabled in your device settings as well. You can customize which types of notifications you receive.

Go to the Integrations section and select either Square or Kounta. Follow the authentication flow to connect your account. You'll need to authorize Forq to access your POS data. Once connected, you can map your stores and sync historical data.

Go to Settings > Subscription and select "Cancel Subscription". Your subscription will remain active until the end of the current billing period. You can reactivate at any time before the period ends.

Go to Settings > Account and select "Delete Account". This action is permanent and will delete all your data. Make sure to export any important data before deleting your account. For more information, see our Privacy Policy.

Common Issues

Try these steps:
  • Check your internet connection
  • Try logging out and back in
  • Restart the app
  • Clear the app cache (Settings > Clear Cache)
  • Update to the latest version of the app

  • Check notification permissions in your device settings
  • Ensure notifications are enabled in app settings
  • Verify you're logged in
  • Check that your device isn't in Do Not Disturb mode
  • Try toggling notifications off and on again

  • Check that your POS account is still connected (Integrations section)
  • Try disconnecting and reconnecting the integration
  • Verify your POS account credentials are correct
  • Check for any error messages in the Integrations section
  • Contact support if the issue persists

  • Verify your payment method is valid and not expired
  • Check your bank or credit card for any holds
  • Try updating your payment method
  • Contact your payment provider if needed
  • Reach out to support for billing assistance

Submit Feedback

Have a suggestion, found a bug, or need help? We'd love to hear from you!

Additional Resources

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